Cancellation & Modification Policy

• Orders can be cancelled within 4 hours of placement, provided the order has not been processed.

• Cancellations after 4 hours of placement are not permitted, regardless of whether the order has been processed or not.

• A 6% cancellation fee will be deducted from the refund for all approved cancellations to cover transaction and processing charges, regardless of when the cancellation is requested.

• Refunds will be initiated within 24 hours from our end. It may take 6–7 banking days to reflect in your account.

• If you do not receive the refund after this period, please contact your bank.

• No cancellations or modifications are permitted once the order has been processed or shipped. If an order is cancelled after dispatch, the customer will be responsible for any shipping, return shipping, or other charges incurred for the shipment. These charges will be deducted from the refund amount and will not be borne by Azura.

• Any order modifications, including changes to colour, address, or order details, can be requested without cancellation, subject to the order not being processed.

• Customers must contact us at the earliest for any cancellation or modification request, as assistance is only possible before order processing.