Availability of Cash on Delivery (COD)

Azura is a homegrown, women-led brand run by a mother and her two daughters. We deeply value the trust our customers place in us and strive to be transparent at every step.

1. Ordering Process

• The COD option is available at checkout, subject to pincode serviceability.

2. Availability

• COD is available for most pincodes.
• However, certain areas may have limited or poor COD availability, especially for tote bags.
• In such cases, our team will contact you. You may choose to switch to prepaid or proceed with cancellation.

3. Payment Terms

• A non-refundable prepayment is required to confirm all COD orders.
• The remaining balance is payable in cash at the time of delivery.

4. Order Rejection or Non-Delivery

• The prepayment is non-refundable if the order is rejected at the time of delivery.
• The same applies if the order is not delivered due to reasons such as repeated failed delivery attempts, customer being unreachable, incorrect or incomplete address, or refusal to accept the order, provided the brand and courier company are not at fault.

5. Trust & Reassurance

If you feel unsure about placing a COD order, we offer multiple ways to build trust:

• Customer reviews with pictures
• Live product images
• A glimpse of our packaging process featuring our family
• Highlights from our offline events with customer photos

6. Transparency

• We regularly conduct live sessions on stories and reels, showcasing our products, packaging consistency, and family-run setup.
• Updates related to defective or clearance sales are also shared on our stories. All content is recorded in the same familiar environment.

7. Personal Interaction

• For additional reassurance, we are happy to arrange a video call to show you the products, stockroom, or any other details you would like to see.

If You Prefer Not to Choose COD

We continue to offer reassurance and transparency through the following:

Personalized Video Calls

You can reach out to us via Instagram or WhatsApp to schedule a video call. During the call, we will show the products you are considering, our stockroom, and anything else you wish to see.

Live Pictures

Our Instagram Highlights titled Live Orders include unedited and raw pictures taken just before packaging, so you know exactly what you will receive.

Behind the Scenes Content

Our BTS highlights showcase our packaging process, home workspace, and family involvement, reflecting our authenticity and dedication.

Event Highlights

We have highlights from major offline events held in New Delhi, featuring customer photos and event moments.

Know the Owners

Our Instagram bio clearly mentions the owners, reinforcing transparency and accountability.

We understand the importance of trust in online shopping and are always here to address your concerns. We look forward to serving you with honesty and care.

Contact Us

Instagram: instagram.com/azuracloset.in

WhatsApp: 9267979474, 9599589282

Email: azuracloset.in@gmail.com