COD Policy

Availability of Cash on Delivery (COD)

Azura is a homegrown and women-led brand run by a passionate mother and her two daughters. At Azura, we deeply value the trust of our customers.

1. Ordering Process:

 • COD orders are accepted exclusively via direct message (DM). Please contact us on Instagram or WhatsApp to select this payment option.

2. Availability:

 • COD is available for most pincodes. However, certain restrictions may apply for tote bags in some areas. Please reach out to us for confirmation.

3. Payment Terms:

 • A non-refundable prepayment of ₹200 is required to confirm your order. The remaining balance is to be paid in cash upon delivery.

 • Additional COD fees:

 ◦ ₹50 for smaller bags

 ◦ ₹150 for tote bags

4. Order Rejection:

 • The prepayment is non-refundable if the order is rejected at the time of delivery.

5. Trust Assurance:

 • If you're uncertain about placing an order, we offer various ways to reassure you:

 ◦ Customer reviews with pictures

 ◦ A glimpse of our packaging process, featuring our family

 ◦ Live product images

 ◦ Highlights from our offline events with customer photos

6. Transparency:

 • We conduct live sessions on stories and reels, showcasing our family and product consistency. You can view our stories for updates on defective sales; all content is recorded in the same familiar environment.

7. Personal Interaction:

 • For further reassurance, we're happy to arrange a video call to show you our products and stockroom.

Feel free to reach out with any questions or to place your order!

Incase, you do not want to go for COD, we strive to provide reassurance and build trust in the following ways:

Personalized Video Calls

To establish trust, we invite you to contact us through Instagram or Whatsapp for a video call. During this interactive session, we will gladly showcase the products you are considering, as well as provide a glimpse into our stockroom and any other aspects you would like to see. This direct engagement allows you to build trust by observing our authenticity and transparency.

Live Pictures

Our Instagram Highlights section, specifically labeled as "Live Orders," features a multitude of unedited and raw pictures of our products. These images are captured just before the packaging process, offering an accurate representation of the items you will receive. By browsing through these highlights, you can gain confidence in the quality and appearance of our products.

Behind the Scenes (BTS) Content

In our BTS highlights, we provide an exclusive behind-the-scenes view of our entire packaging process, along with glimpses of our personal lives, including our home, workspace, and our family working together. This intimate look demonstrates our commitment, authenticity, and dedication to our business.

Event Highlights

We have curated highlights showcasing our participation in significant events held in New Delhi. These highlights feature numerous customer pictures and event snapshots, providing further evidence of our reputable presence and satisfied customer base.

Know the Owner

In our Instagram page's bio, you will find the owners' personal identification, reinforcing our commitment to transparency and accountability.

We understand the importance of trust in online transactions, and we are here to address any concerns or questions you may have. We believe that by offering these reassurances, we can establish a trusting relationship with our valued customers. 

Thank you for considering Azura, and we look forward to serving you with integrity and excellence.

Contact us on:
Instagram: instagram.com/azuracloset.in
Whatsapp: 9267979474, 9599589282
Mail: azura.closet.query@gmail.com